Frequently Asked Questions
Why is ALPUC considered a "private" utility?
The Alpine Lake Public Utilities Company (ALPUC) is "private" solely in that it is not owned by an incorporated government entity, such as a city or county.
An advantage to keeping ALPUC privately run at Alpine Lake is that we retain some control over the level of service we receive and how and where our equipment that we have paid for is stored and used.
Who regulates or controls ALPUC?
All water and sewer utilities that provide service to 15 or more connections are regulated in the State of West Virginia. The WV Public Service Commission, the WV Bureau for Public Health, and the WV Department of Environmental Protection regulate ALPUC. Federal regulations which also affect ALPUC operations, generally are carried out through our WV agencies. Each authority has specific reporting requirements to facilitate regular monitoring of ALPUC business and field operations. ALPUC is also subject to USDA bond requirements controlling ALPUC's business operations. One of the bond requirements, for example, is for an annual audit, and another is for monthly deposits to debt service and renewal and replacement reserves. There are many other requirements, and all require steady attention by ALPUC to protect the interests of ALPUC customers. Violations of government regulations can be costly to utility company customers.
Who sets ALPUC's water and sewer rates?
The WV Public Service Commission sets water and sewer rates for all regulated water and sewer companies in the state. It is the fiduciary responsibility of the ALPUC Board of Directors to approach the Commission for rate review at any time when water or sewer expenses grow to the point where water and sewer income no longer covers them. ALPUC is a not for profit corporation, and water and sewer rates approved by the Commission are to cover debt service and operating expenses only. To maintain water and sewer systems in good working condition and staff at levels adequate to meet regulatory requirements and provide good service to customers requires constant financial vigilance.
How often are meters read?
We strive to physically read your meter every month, although Mother Nature sometimes works against us. Typically, meters are read mid month. In the event that your meter is not read, you will receive an estimated bill that is an average of the last 12 months of usage. Your bill will be clearly marked as estimated. It is important that your meter pit stay clear of any obstructions. Reading meters helps us find problems like broken or running meters. If your meter is found to be "spinning" our staff will turn it off for your protection and contact you, as it may be indicative of a leak.
Can I have my water turned off at the street and is there a fee for turning it off?
Yes. If you intend to have your water shut off at the meter, please tender your request in writing by mail, fax, email or hand delivery to the ALPUC office or you can use the Contact Us section on the home page. ALL REQUESTS FOR WATER ON OR OFF MUST BE SUBMITTED IN WRITING. VERBAL REQUESTS ARE NOT ACCEPTED.
There is no fee to have water service disconnected at the meter. ALPUC will honor requests during normal business hours, but emergencies can intervene.
No one other than ALPUC employees are legally permitted to touch or otherwise tamper with ALPUC's water meters and shut off valves. Interference with utility equipment is illegal in West Virginia, with penalties.
Is there a fee for having my water turned on?
There is a $15.00 charge for turn on service as stated in our current tariff. Again, please tender your request in writing by mail, fax, email or hand delivery to the ALPUC office or you can use the Contact Us section on the home page. Verbal requests will not be accepted. ALPUC will honor requests during normal business hours, but emergencies can intervene.
No one other than ALPUC employees are legally permitted to touch or otherwise tamper with ALPUC's water meters and shut off valves. Interference with utility equipment is illegal in West Virginia, with penalties.